Learn Languages Online

InTuition Online Programme (IOP)

Student Agreement

How it works

IOP is the InTuition Languages (‘we’, ‘us’, ‘our’) programme of one-to-one and small group online language tuition.
When a student (‘you’, ‘your’) enrols for an IOP course, we match them with a potential Tutor on the basis of the student’s profile and requirements. We then arrange a free Trial Lesson between you and the Tutor.

After the Trial Lesson is completed, you can choose to either enrol for further lessons with that Tutor or ask for a new Trial Lesson with another Tutor.

If you choose to enrol with a Tutor, we will send you a secure link for you to pay for a block of lessons. Your Tutor will then contact you to arrange a convenient time to continue your lessons.

Terms and Conditions

By registering for an IOP course, you agree to the following terms and conditions.

Personal Information


We require you to provide certain personal information in order to provide IOP course services. This information includes:

o Your full name, date of birth and email address
o Your current level in the language of study
o Your study objectives

How we control and process your personal information is outlined in detail in our separate Privacy Policy.

Trial Lesson

You are entitled to a 30-minute Trial Lesson, free of charge, with the Tutor(s) we allocate to you.

A maximum of three free Trial Lessons per student applies.
Enrolment

After your Trial Lesson(s), you may decide to Enrol for further lessons with your allocated Tutor.

Lessons are purchased in 5-hour blocks, via our secure website.

Once we have confirmed your purchase, your Tutor will contact you to arrange your next session at a mutually convenient time.

You plan your session content with your Tutor on a daily or weekly basis.

You must use all your purchased lesson time within three months of starting your course.

Platform

IOP courses are delivered via the Zoom app. In addition to the Zoom app, you will require a computer with a reliable internet connected, a headset and microphone.

Materials

Your course fee includes all study materials. Your Tutor will select and share materials with you, according to your personal requirements and priorities.

Cancellation Terms

If you want to cancel or postpone a scheduled session, you must provide at least 6 hours’ notice for evening sessions, or 12 hours’ notice for morning sessions. If you do not provide this notice, the session will be considered taught. If you fail to attend a session within 10 minutes of the agreed start time, the session is considered taught.

If your tutor is unable to attend a session, you will be granted a makeup session to replace the lost time.