Managing across cultures

Overview

A course for international managers dealing with branches or clients overseas, this course offers practical guidance in business practice differences in other communities, tailored to the requirements of the participants. The seminar includes a personal interview with each participant to allow them to discuss issues in confidence, followed up by a further interview, phone call or email as appropriate.

Duration

Two days.

Time

9.30 - 5.00 daily

Content

• The five C's of culture.

• Values and attitudes and behaviour.

• Understanding your cultural synergies and differences.

• The six types of communication.

• The three types of culture.

• How to recognise and deal with cross-cultural communication issues.

• The seven areas of communication breakdown and how to deal with them.

• How to motivate and run an international team.

• How to deal with overseas meetings, presentations and negotiations.

• The role of hospitality and gift giving in international business.

Outcomes

• Reduction of risk of international dealings.

• Confidence in dealing with international personnel.

• Knowing what differences to expect in dealing internationally.

• Smoother business and personal communication.

• Successful management of international disputes and crises.

'Eye opening seminar, well organised and well presented. ' International banking executive, London.