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| We train managers & administrators to: |
| » Live and work abroad |
| » Do business with other nationalities |
| » Work in and run international teams |
| » Understand international communications face-to-face and via email, phone, video conferencing and tele-conferencing |
| » Deal with diversity in the workforce (See our courses below for details) |
| » Understand the issues involved in successful cross-cultural communication in business |
| » Live and work in the UK or USA |
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International Communication Programmes
The central theme to our training is to improve customer satisfaction in off-shore Call Centres dealing with UK and minimize customer complaints to the client company.
This is achieved by auditing the call centre operation and providing a full diagnostic report supported by on-site training to agreed objectives and follow up on each campaign, its issues and achievements.
Equally important is optimizing the efficiency of UK managers dealing with Off-shore Call Centres, maximizing their negotiating and man management techniques.
Our wealth of experience gained from our team of trainers and linguists allows us to deliver first class training programmes in Voice/accent, (Voice branding), training for Teams, Team Leaders and process managers.
Contact us for a more detailed proposal.
Programme Options
Improve your Indian communications
 We can help you with Voice and Accent, Empathy and Cultural skills training of Indian, Pakistani and Sri Lankan call centre advisors, team leaders and managers. We also offer cultural orientation briefings for Indian managers working in the UK and for UK managers working in India.
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